Privacy and policy

 

Fire Bush – Policies

1. Privacy Policy

At Fire Bush, your privacy and personal information are very important to us. We are committed to protecting your data and ensuring a safe shopping experience.

Information We Collect:

  • Name, phone number, email address

  • Shipping and billing addresses

  • Order details and payment method

  • Any information you provide when contacting customer support

How We Use Your Information:

  • To process and deliver your orders

  • To contact you regarding your purchase

  • To improve our products and customer experience

  • To send updates or offers (only if you subscribe)

Data Protection:

  • We never share or sell your information to any third party.

  • Your payment details are securely processed through trusted payment gateways.

  • All personal data is stored safely and used only for order-related purposes.

Cookies:
We use cookies to improve website performance and personalize your browsing experience.

If you have any questions about how we handle your data, you can contact us anytime.

2. Delivery Policy

We aim to deliver your order as quickly and safely as possible. Delivery times may vary by location:

Cairo & Giza: 24 – 48 hours
Alexandria: 48 hours
Delta, Canal, Upper Egypt: Up to 7 days
Red Sea & Marsa Matruh: Up to 7 days
Sinai & Wadi El Gedid: Up to 7 days

Notes:

  • Delivery times may vary slightly during sales or peak seasons.

  • Customers will receive a confirmation and tracking update once the order is shipped.

3. Return & Exchange Policy

We want you to love your Fire Bush purchase. If not, you can request a return or exchange under the conditions below:

Duration:

Returns and exchanges are accepted within 7 to 14 days from the date you receive your order.

Conditions:

To be eligible for a return or exchange:

  • The item must be unused, unwashed, and in original condition.

  • The ticket, price tag, and original packaging must be included.

Non-Refundable Items:

For hygiene and safety reasons, the following items cannot be returned or exchanged:

  • Underwear, lingerie, swimwear

  • Any item showing damage, stains, or signs of use

Return Method:

After inspection and approval of the returned item:

  • The refund will be issued to the same payment method within 7–14 business days,
    OR

  • A store credit of the same value will be issued — based on your choice.

Shipping Costs:

  • In all return or exchange cases, shipping fees are deducted from the customer.

  • If the package is returned due to an incorrect address or failure to receive the order, reshipping costs will also be charged.